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Are guidelines and standards for web usability comprehensive?
pp. 407-419
Abstract
A previous paper compared the 110 guidelines in ISO CD 9241-151 with the 187 guidelines produced by the U.S. Department of Health and Human Services (HHS) and found that 76% of the HHS guidelines and 54% of the ISO guidelines were unique. New versions of both the original 2004 documents were issued in 2006, but 71% of the HHS guidelines and 46% of the ISO guidelines are still unique. Neither set of guidelines is easy to use for an expert review of whether a web site complies with the guidelines. A more comprehensive checklist has been developed, based on the HHS and ISO guidelines, but extended to include additional research-based guidelines on privacy and security and e-commerce. It is complemented by a handbook describing each guideline in more detail, illustrated with an example, and with an explanation of how it should be tested and when compliance can be stated.
Publication details
Published in:
Jacko Julie (2007) Human-computer interaction. Interaction design and usability: 12th international conference, hci international 2007, beijing, china, july 22-27, 2007, proceedings, part i. Dordrecht, Springer.
Pages: 407-419
DOI: 10.1007/978-3-540-73105-4_45
Full citation:
Bevan Nigel, Spinhof Lonneke (2007) „Are guidelines and standards for web usability comprehensive?“, In: J. Jacko (ed.), Human-computer interaction. Interaction design and usability, Dordrecht, Springer, 407–419.