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Atmospherics and the touristic experience
pp. 151-160
Abstract
Given the power of physical the Servicescape on customer experiences, it is not surprising that hotels, restaurants, and tourism attractions invest millions of dollars each year to update and renovate their atmospherics. To gain a deeper understanding of the impact of atmospherics on tourist experiences, we propose that four types of stimuli (visual, aural, olfactory and tactile) jointly influence consumers' emotional reactions to the physical environment, thus influencing their cognitive evaluations and behavioral responses.
Publication details
Published in:
Fesenmaier Daniel R., Xiang Zheng (2017) Design science in tourism: foundations of destination management. Dordrecht, Springer.
Pages: 151-160
DOI: 10.1007/978-3-319-42773-7_10
Full citation:
Mattila Anna S., Gao Lisa (2017) „Atmospherics and the touristic experience“, In: D. R. Fesenmaier & Z. Xiang (eds.), Design science in tourism, Dordrecht, Springer, 151–160.